faqs

Frequently Asked Questions (FAQ)

1. What services does your logistics company offer?

We provide comprehensive logistics solutions, including freight forwarding, warehousing, customs clearance, last-mile delivery, and supply chain management. We handle both domestic and international shipments by air, sea, and land.

2. Which industries do you serve?

We work with clients across various industries such as manufacturing, retail, e-commerce, oil & gas, pharmaceuticals, and consumer goods.

3. Do you handle international shipping?

Yes. We offer global freight forwarding and customs brokerage services to ensure smooth and timely delivery of your goods across borders.

4. How can I get a quote for my shipment?

You can request a quote by filling out our online quote form, sending us an email, or calling our customer support line. Please provide shipment details like origin, destination, weight, dimensions, and preferred mode of transport.

5. How long will it take for my shipment to arrive?

Delivery times vary depending on the destination, mode of transport, and customs procedures. Domestic deliveries typically take 1–5 business days, while international shipments may take 5–15 business days.

6. Can I track my shipment?

Yes. We provide real-time tracking for all shipments through our online tracking portal. You’ll receive a tracking number once your order is processed.

7. Do you offer warehousing and distribution services?

Absolutely. We provide secure storage facilities, inventory management, and order fulfillment solutions to support your supply chain needs.

8. What should I do if my shipment is delayed or lost?

Contact our customer service team immediately with your tracking number. We’ll investigate the issue and keep you informed every step of the way.

9. Do you handle customs documentation and clearance?

Yes, our customs experts manage all import and export documentation, ensuring your cargo complies with international regulations and clears customs without delay.

10. What payment options are available?

We accept major bank transfers, credit cards, and corporate billing accounts for registered clients. Payment terms can be discussed based on the nature of your business and shipping volume.

11. Do you offer insurance for shipments?

Yes, we provide cargo insurance to protect your goods against loss or damage during transit. Coverage can be added upon request.

12. How can I contact customer support?

You can reach us via phone, email, or live chat. Our support team is available Monday to Saturday, 8:00 AM – 6:00 PM.